Refund policy

Right of Withdrawal

After receiving the order, the buyer has the right to withdraw from the contract within 14 days, provided the product is unused and in its original, undamaged packaging.

The right of withdrawal does not apply to legal entities.

To exercise the 14-day withdrawal right, the ordered goods may only be used in a manner necessary to verify the nature, characteristics, and functioning of the product, as is allowed in a physical store.

If the product has been used for purposes other than those necessary to ascertain its nature, characteristics, or functioning, or if it shows signs of use or wear, the Online Store has the right to reduce the refundable amount according to the decrease in the product's value.

To return a product, a withdrawal request must be submitted and sent to the email address info@kaerdesign.ee no later than 14 days after receiving the product.

OÜ COLORIN reserves the right to create products based on its unique style and creative vision. Disputes or claims arising from artistic or creative interpretations will not be accepted.

The returned product must be in its original packaging, with its original labeling, and in the same completeness as it was at the time of delivery to the buyer.

The buyer must return the product within 14 days of submitting the withdrawal request or provide proof that the product has been handed over to the carrier during this period.

The Online Store will refund the returned product upon receiving it, without delay but no later than 14 days after receiving the withdrawal request.

The Online Store may withhold reimbursement until it has received the returned product or until the buyer provides proof of having returned the product, whichever occurs first.

If the buyer has explicitly chosen a delivery method that differs from the least expensive standard delivery method offered by the Online Store, the Online Store is not obliged to refund the cost exceeding the standard delivery fee.

The Online Store reserves the right to withdraw from the sales transaction and reclaim the product if the product price in the Online Store has been marked significantly below the market price due to an error.